Nick G Drd

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| map-marker Valparaiso, Valparaiso

Awful Service

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PSA DNA - Awful Service
PSA DNA - Awful Service - Image 2
I sent in 17 cards that I had autographed in person at various comic-cons over the past few years. They are all 100% authentic. However, all 17 came back with questionable authenticity, with no explanation as to why. To make matters worse, it took 3 months to receive these negative results. Do not waste your time or hard-earned money on this sham of a company. Use JSA, Beckett, CGC, or CBCS. I will never use or recommend this company ever again.
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Loss:
$655
Pros:
  • No pros
Cons:
  • Did not verify autographs that were obtained in person

Preferred solution: Full refund

User's recommendation: RUN!!! DO NOT EVER USE!!!!

kregor D

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Signed Mint rookie Willie Mays card gets graded 4

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My parents are retired; my father retired from the army. My mom got a Willie Mays signed card from her dad (my grandfather), who immediately put the signed card in a sleeve to protect it. My father paid 8 grand to get the card graded by PSA because he was told they were the best, they are not. This veteran himself looked at this card and there is zero damage, zero misprint, and zero fading of color. Do not use PSA; they are a scam and will just take your money. It's not worth it.
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Loss:
$8000
Pros:
  • No pros
Cons:
  • Dishonest company would not say why rated so low

Preferred solution: Full refund

User's recommendation: Find another company to grade collections.

MT Hjg

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Slow and poor customer service

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Made excuses for delays throughout the process. Took over 3 months to get my order returned. I'll never go back.
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Loss:
$100
Pros:
  • Reputable
Cons:
  • Terrible service and turn around

Preferred solution: Price reduction

User's recommendation: Go to Beckett or JSA

Charles M Jae

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Horrible Service

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PSA DNA - Horrible Service
PSA DNA - Horrible Service - Image 2

I sent in and paid for a signature authentication. They sent back a ridiculous response from letter.

They did no analysis and provided no explanation and charged me anyway. Please see photo. Notice how you cant even get the name of the supposed expert providing his opinion. It says there are multiple reasons and lists one.

There are 5 signatures, all of which are accurate but no explanation on any of them. No evidence is provided whatsoever that they did anything. The letter is a form letter and this guy just checked a box because he had no expertise whatsoever. Look at the photo.

Who would fake something like that? There are 5 signatures with great flow, no breaks. If it was fake, it would be absolutely obvious to an expert. The paper is consistent with 1938.

This girly doesnt say these are fake.

He basically just says he doesnt have qualifications to authenticate. What a joke!

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Loss:
$196
Cons:
  • No service and phone says call back tomorrow

Preferred solution: Full refund

Jason P Ypx

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Verified Reviewer

Dealing with PSA order submission

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Sent in 4 very expensive auto cards and got a message my order was on hold needing attention. Have been trying to contact PSA for over a week multiple times A day. Customer service line hangs up on you and no response to emails. Worst customer service I have ever seen in my 47 yrs of life.
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Loss:
$1000
Pros:
  • Psa graded cards sell for more
Cons:
  • Can not trust them with your cards

Preferred solution: Full refund

User's recommendation: Use someone else

Anonymous
map-marker Wilmington, Delaware

Delay on authentication is to long journey

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PSA takes to long on authentic processes is about 1.5 months to 2.5 for one item you think send 25 items who long takes crazy
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User's recommendation: Some worry

Ephraim Hsf

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RIPPED OFF

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PSA has to flunk a certain percentage of signatures submitted to them even if they're authentic. SCAM COMPANY. KNOW-IT-ALLS.
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Loss:
$3000

Preferred solution: Full refund

Anonymous
map-marker Brooklyn, New York

No Customer Service

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They made the return delivery signature required without letting me know. I couldn't be home for it and its now at a location 2 hours away from me. I cant update the address and its impossible to reach ANYONE at PSA whether by phone or email. WTF
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User's recommendation: Dont use

Bart B Blw

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Verified Reviewer

Psa damage to cards

So no collector is going to send a 2000.00 dollar card to get graded that has damage

Sent in 14 cards tom brady rookie was sure it would get 9 3 people checked we magnify glass corners were fine I get card back with a grade 5 and corner at bottom looked like it was beat with a hammer

So total loss and they tell me I'm S.O.L.

Another card out of that bunch 500 dollar Prescott rpa looked like it was ran over by a office chair it got a 4 so we know we are not going to send a damaged card to get graded because who wants a 5 and u pay extra money for quicker service not once have I received my cards back on time 2 batches ago sent 6 cards in March of 2023 got them back Dec 12 paid 60 a card kenny pickett hype was done so psa is a joke ripoff damage the cards false advertisement etc I'm done with psa they cost me 5000 dollars going back to beckett and hga please help support beckett and others don't send to psa

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Loss:
$5000
Cons:
  • Delivery dates never on time
  • Damage cards

Preferred solution: New cards worth what they damaged

Charles N Djj

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Verified Reviewer

Got screwed

DON'T DO BUSINESS WITH THESE SO-CALLED EXPERTS. THEY FLUNKED MY GRANDFATHERS MANTLE EVEN WITH PHOTOS OF HIM SIGNING THE BALL. THIS IS NOTHING BUT A SCAM COMPANY. THEY PASS FAKES AND FLUNK AUTHENTIC AUTOGRAPHS.
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Preferred solution: Apology

User's recommendation: DON'T DEAL WITH THEM!

Anonymous
map-marker Metairie, Louisiana

MarkMan sent 3 cards to get PSA and it’s been 5 months what’s taking so long

Mark Man sent 3 cards to get PSA and its been 5 months whats taking so long just looking for my cards and I keep calling mark man he keeps telling me that its not in yet and he will call when it comes in but it should have been in in October so and mark man did give me any paperwork on cards I give him to get graded so I dont understand what is going on
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Keith H Qyd

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Verified Reviewer
| map-marker South Bend, Indiana

$800 in cards vanished

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On November 29, 2022 I mailed 20 sports cards with a total value of $800 to the Professional Sports Authenticator (PSA) in Newport Beach, California. According to the tracking information the package was delivered to their company on December 2 2022.

PSAs website showed that my submission was received on December 5, 2022 and entered into their system Your submission has arrived at PSA.. This particular order had a 120 day turnaround time. At that point I didnt check on the order because I knew that it would potentially take 6 months for the order to be processed. I checked PSAs website to get an update for my submission on May 22, 2023.

I noticed that the status of my order had not changed since it was entered in their system. On May 25, 2023 I sent an email to their customer service department requesting information regarding my order. I finally received a response from a representative on June 2, 2023. I was eventually informed that my package had arrived empty.

The representative sent me pictures of the package but all of them showed it was still sealed. The company claimed they opened the package from the bottom but didnt have a picture of it. I was told that another representative sent me one email on December 19, 2022 to inform me of this situation. Ive repeatedly stated that I did not receive such an email from their company.

When I requested to receive compensation for my lost cards they denied any responsibility or liability for this situation. The representative requested that I file a claim with the USPS. However that wasnt possible since the 60 day timeline had already passed. The representative apologized for the situation and told me that I had lost my $800 worth of cards.

PSA still refused to accept any negligence on their part nor compensate me in any way. That response is completely unacceptable.

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User's recommendation: Hard to trust this company

Tom s Bji

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Verified Reviewer
| map-marker Elizabeth City, North Carolina

Check status of my cards being graded

I dropped my cards off at nc Charlotte convention. I have been texting a d calling no answer finally on one text it says it still in phase 1 nor sure why someone will be contacting you in 24 hours. No one has this is very bad customer support. Please help with my cards tom schmutz 609381****
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Anonymous
map-marker Glenshaw, Pennsylvania

Horrible customer service

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Ever since *** Turner and Kjewn Goldin got their grubby hands on PSA, the company has gone downhill.
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User's recommendation: Beckett, Beckett, BECKETT!!!

Trina Zal

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Verified Reviewer

Pathetic - Joke

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Original review May 31, 2023

I submitted a Warren Buffett autograph dollar to PSA in Feb and received a online notice stating that it was questionable authenticity. I paid these jokers $150 for there service.

When they returned my item there was letter that stated the item was not authentic. Whats funny I have known Warren for 47 yrs and been over to his house many times. Warren autographed this dollar and a couple others when I have been with him. I submitted this dollar and others to JSA

and all were returned authentic.

I dont know what PSA is using and who is qualified to authentic autographs but they have know I idea what there doing. As I read other reviews it seems as though they have a quota to make to have some authentic and some not authentic. I dont think they even look at the autographs. This company should be shut down.

Its a scam and when trying to get a refund from them they say we performed the authenticity process.

Very Sad. Will never use this Crap company again.

View full review
Loss:
$150
Cons:
  • Lack of expertise

Preferred solution: Full refund

User's recommendation: RUN FROM THIS PATHETIC COMPANY

Mark T Ior

Not a review my question went unanswered

I noticed that you have an address in Santa Ana California can I bring my items in person? Or anywhere else? Or is that only way is to mail in?
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Pros:
  • Certified uping the values

Preferred solution: Be able to bring my items in for grading in person! Any locations I noticed you have a Santa Ana address

About

Summary

PSA DNA is based in Newport Beach, CA. The company specializes in authentication and grading. It has been on the market since 1998. Since then PSA DNA has processed more than 20 million cards as well as collectibles. It is intended to insure confidence for buyers as well as sellers. Services of the company are used by collectors, dealers and auction houses all over the world. They include Trading Card Grading, Personalized Trading Card Encapsulation, Unopened Pack Grading, Ticket Grading, Autograph Authentication, Autograph Grading and much more. Among the services of the company there are also Original Photo Authentication, Ring, Award and Trophy Authentication, etc.

PSA DNA reviews and complaints

PSA DNA is ranked 209 out of 1905 in Professional Services category

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